This version is valid as of October 1st, 2025, replaces all previous versions, and may be updated at any time. All our business relationships and contracts with buyers are governed by the United Nations Convention on Contracts for the International Sale of Goods (CISG) – effectively the gold standard in B2B trade, offering extensive buyer protections. If the CISG is not applicable, Swiss law shall apply, with place of jurisdiction in Basel-Stadt, Switzerland. Diverging or conflicting terms and conditions from the buyer are only valid with our explicit written consent in the form of “simple written form” as defined under Swiss contract law (OR/CO). In addition to and/or as a supplement to the CISG (or Swiss law if CISG is not applicable), the following shall apply:

1. By placing an order, the buyer confirms a) that they are a commercial customer (e.g. business, self-employed individual, public entity, etc.), and b) that the goods ordered from Studiotools will be used exclusively for professional or business purposes.

2. Purchase contracts must be concluded in writing (including email) or via our online shop. The buyer’s order constitutes a binding offer. We may accept this offer within 10 days of receipt. Acceptance may be provided either via a formal order confirmation or by fulfilment. If the order is placed via the online shop, the buyer will receive an email confirming receipt, including a summary of the order. If we do not withdraw from the order within 5 days, this counts as acceptance of the offer.

3. Offers are valid for a maximum of 30 days. All offers are non-binding and subject to change.

4. We reserve the right to make product improvements and optimizations, as well as changes in technology, design, colour, material, functionality and/or weight, provided they fall within reasonable tolerances.

5. Retention of title: Until full payment has been received for the order, the goods remain our property.

6. Payment is to be made in advance. If payment on invoice has been agreed, and the buyer is in default after a written reminder and an additional 14-day grace period, we reserve the right to charge a contractual penalty of 5% of the total outstanding amount for each week the buyer remains in default after the grace period expires.

7. We are liable for defects in accordance with the warranty terms published on our website. Price reductions (abatement) are only permitted with our prior consent, and only if replacement or repair has failed.

8. Delivery delay requires a written reminder by the buyer and a firm calendar-based delivery date (specific date). If we are unable to deliver within an additional grace period of at least 21 days, both parties may withdraw from the contract.
A delivery delay is not valid if: delivery was already attempted, the buyer refused acceptance, the buyer is in default of payment, or no firm calendar-based delivery date was agreed upon. Any delivery timeframes mentioned in offers, on our website, or in our online shop are subject to prior sale.

9. Compensation claims by the buyer in the event of contract cancellation are limited to a maximum of EUR 100. All other damage claims are capped at 50% of the product value or EUR 5,000 – whichever is lower.

10. Regardless of how data is collected, we are permitted to use, analyse and share buyer data for contract execution and marketing purposes (e.g. with logistics partners, or for referencing with logo, or for analytics and evaluations).

11. Returns, cancellations and withdrawals by the buyer are governed by the CISG. This means they are not permitted, as is standard in B2B commerce.

12. Commercial resale is prohibited. Commercial resale is permitted only if the end customer and the architect are expressly specified. If a commercial resale nonetheless takes place outside this condition, we reserve the right to withdraw from the contract at any time. All rights of the buyer or end customer – including warranties, defect claims, compensation, and liability – shall be forfeited. A quote submitted to a buyer intending to resell does not constitute a waiver of this resale ban and in no way limits our rights – especially if such resale intentions were not clearly and unambiguously communicated in advance.